Refund Policy
Effective date: July 7, 2026
Nura is currently in free early access. No credit card is required and no subscription charges are collected under the public early-access program, so there are no payments to refund. The sections below are planned paid-subscription terms and do not apply until billing begins.
1. Monthly Plans
Monthly subscriptions are billed in advance and are non-refundable for partial months. Cancel anytime to stop future billing; you keep access through the end of the current billing period.
2. Annual Plans
If you cancel an annual plan within 14 days of purchase or renewal, you can request a full refund. After that window, annual plans are non-refundable, but you retain access through the end of the paid term.
3. Billing Errors
If you're charged in error, including a duplicate charge, incorrect amount, or charge after cancellation, contact us within 60 days and we'll refund the error in full.
4. Downgrades and Cancellations
Downgrading or canceling stops future charges but does not refund the current billing period, except as stated above.
5. How to Request
Email billing@asknura.io with your workspace name and the reason for the request. We aim to respond within 3 business days.
6. Changes
We may update this policy for future billing periods; changes will not apply retroactively to a refund window already in progress.